Expansion Account Manager

Responsibilities

• Own a book of commercial customers end to end to retain and grow them
• Identify expansion opportunities as customer usage outgrows current plans
• Partner with Customer Success and GTM teams to understand account health
• Utilize AI tools to build account plans and identify expansion signals
• Collaborate with Sales and Product teams to support complex account needs

Requirements

• Previous experience in expansion-focused account management
• Proven track record of managing renewal conversations
• Comfortable engaging with technical stakeholders like CTOs and VPs
• Strong interest in using AI tooling to optimize workflows
• Ability to thrive in a fast-paced startup environment with evolving playbooks
• Results-oriented mindset with a focus on revenue growth

Benefits

• Private medical insurance
• Competitive annual leave
• First Friday of every month off
• Enhanced pension
• Meaningful equity
• Unlimited AI spend
• Generous parental leave
• £1000 home setup budget
• £500 annual personal development budget

About the Company

incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong. Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.