Exhibit Services Coordinator

Responsibilities

• Provide high-quality customer service to exhibitors and maintain positive relationships with internal and external clients.
• Process incoming client requests and generate exhibit orders using company systems.
• Use a consultative sales approach to uncover customer needs and provide technology solutions.
• Act as the primary liaison between the operations team, sales managers, and customers.
• Coordinate customer requests for advanced technologies or customized services with hotel and operations teams.
• Manage account maintenance, including order entry, payment processing, and maintaining customer documentation.
• Ensure all exhibitor orders are finalized and paid in full, keeping Sales Managers informed of accounts receivable status.
• Travel to show sites as assigned to act as the onsite Exhibit Services Representative and manage the support desk.

Requirements

• High School Diploma or GED.
• 1-2 years of experience in hospitality or customer service.
• 1-2 years of experience in exhibit services, tradeshows, or a related field.
• Proficiency in Microsoft Office.
• Strong attention to detail and accuracy.

Preferred Qualifications

• Working knowledge of Power Distribution practices.
• Experience with consultative sales or account management.

About the Company

Encore is a leader in event technology, providing innovative solutions and professional services to enhance the attendee experience at hotels and convention centers worldwide.