Executive/Senior Executive, Service Delivery (Commercial)

Responsibilities

• Achieve commercial KPIs defined within the department through timely updates and stakeholder interaction
• Perform root cause analysis to resolve operational issues independently
• Develop and maintain processes for collecting, storing, and managing operational data
• Collaborate with departmental stakeholders to define KPIs and establish data-driven goals
• Identify data quality issues and implement solutions to ensure accuracy and consistency

Requirements

• Bachelor's or Master's degree in logistics, supply chain, business, or a related discipline
• Proven experience in the Shipping & Logistics industry
• Hands-on experience in Tender management processes
• Knowledge of FMC tariff maintenance and FMC & CRA service contract filing
• Proficiency in MS Excel; knowledge of PowerBI or Advanced Excel is an advantage
• Ability to work rotational night shifts
• Strong communication skills and the ability to manage multiple tasks in a fast-paced environment

About the Company

Emirates Shipping Line is a global provider of ocean freight services, dedicated to simplifying shipping complexities through digital solutions and a robust service network.