Executive IT Support Lead

Responsibilities

• Build and lead a high-touch, white-glove IT support program designed to meet the evolving technical needs of OpenAI's executives.
• Act as the frontline IT support for senior leaders and their Executive Business Partners, providing rapid and professional assistance.
• Define and scale executive support processes to ensure seamless technology experiences as the company grows.
• Coordinate closely with IT and Security teams to proactively solve problems and ensure executive hardware and data remain secure.
• Identify emerging technical needs and represent IT excellence by anticipating requirements before they become issues.

Requirements

• 8+ years of experience providing Executive IT Support, specifically within fast-paced, high-growth environments.
• Deep technical expertise in both macOS and Windows operating systems.
• Proficiency with identity and device management tools such as Azure AD, Jamf, or Intune.
• Strong experience with enterprise collaboration suites including Google Workspace, Office 365, Slack, and Atlassian products.
• A security- and compliance-first mindset with the ability to handle sensitive information with extreme discretion.
• Excellent written and verbal communication skills with a high level of professionalism.
• Ability to work onsite in San Francisco 5 days per week and travel domestically or internationally as needed.

Benefits

• Medical, dental, and vision insurance with employer contributions to HSAs.
• 401(k) retirement plan with employer match.
• Flexible PTO and paid parental leave.
• Daily meals in the office and meal delivery credits.
• Annual learning and development stipend.
• Generous equity packages.

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.