Executive Housekeeper

Responsibilities

• Ensure the smooth running of the housekeeping department to deliver high-level guest experiences
• Proactively improve guest satisfaction and resolve enquiries or problems promptly
• Develop and implement plans to achieve housekeeping initiatives and hotel targets
• Lead and manage the housekeeping team, fostering growth and performance
• Manage the departmental budget, controlling costs, inventory, and productivity
• Build and maintain effective working relationships with key stakeholders
• Establish programs to advance service standards, profitability, and cost control
• Ensure compliance with all legislation and due diligence for internal and external audits

Requirements

• Proven experience in housekeeping with strong problem-solving capabilities
• Excellent leadership skills with a hands-on, lead-by-example approach
• Commitment to exceptional guest service and passion for hospitality
• Ability to find creative solutions and offer professional recommendations
• Personal integrity and ability to work in a high-excellence environment
• Proficiency in using various IT systems
• Strong communication skills