Executive Experience & Support Analyst

Responsibilities

• Provide high-touch, white-glove technology support to senior leaders and their executive assistants
• Manage end-to-end technology experiences, proactively resolving issues and anticipating needs
• Support executive meetings, events, and live collaboration through rapid on-site and remote troubleshooting
• Maintain accurate documentation and lifecycle management for executive devices and environments
• Operate with high discretion and professionalism in high-visibility, time-sensitive situations

Requirements

• 5+ years of progressive IT support experience, including direct executive or senior leadership support
• Strong hands-on experience supporting Windows and macOS endpoint environments
• Deep working knowledge of Microsoft 365, Slack, and Zoom
• Proven ability to troubleshoot hardware, mobile devices (MDM), networking, and A/V conferencing technology
• Familiarity with ITSM tools and structured incident management practices
• Ability to provide after-hours support and limited travel as required

Preferred Qualifications

• Background specifically in executive experience or white-glove support roles
• Proven ability to build trusted relationships with senior leadership
• Strong anticipation and problem-prevention mindset
• Experience supporting enterprise A/V systems and executive collaboration spaces
• Calm and composed presence in high-pressure or time-critical situations

About the Company

VERSANT is a leading force in news, sports, and entertainment, home to iconic brands including USA Network, CNBC, E!, and SYFY, as well as digital brands like Fandango and Rotten Tomatoes. We are an industry-changing media company fueled by innovation and an entrepreneurial spirit, dedicated to delivering exceptional experiences across every screen.