Executive Director - Payment Operations

Responsibilities

• Lead payments foreign exchange operations during European working hours to ensure accurate and controlled processing.
• Own senior escalation management, including investigation, prioritization, and end-to-end resolution of incidents.
• Drive operational excellence through governance, runbooks, and disciplined control execution.
• Build trusted relationships with stakeholders across Asia and Europe, including Product, Technology, and Front Office teams.
• Lead operational readiness for major change initiatives, such as same-day currency settlement and currency migrations.
• Govern application access as an Information Owner, ensuring alignment with least-privilege principles and access controls.

Requirements

• 15 years of experience in payments operations and/or foreign exchange operations.
• 15 years of experience leading time-critical escalations and cross-functional incident resolution.
• Demonstrated expertise in executing operational risk and control practices.
• Proven experience delivering operational change initiatives, such as process transformations or migrations.
• Ability to partner effectively with stakeholders across multiple time zones (Asia and Europe).
• Experience with application access governance, including provisioning and periodic access reviews.

Preferred Qualifications

• Experience supporting same-day currency settlement or similar settlement model enhancements.
• Track record leading currency migration or insourcing initiatives, including cutover planning.
• Familiarity with audit practices and control testing within an operations environment.
• Experience driving process simplification and automation opportunities in a control-focused setting.

About the Company

JPMorgan Chase & Co. is a leading global financial services firm with over 200 years of history. We provide innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands.