Exchange Admin/M365 Admin

Responsibilities

• Provide L2 operational support, troubleshooting, and administration for Microsoft 365 services including Exchange Online, Teams, and SharePoint Online
• Manage user provisioning, licensing, and identity lifecycle operations within Azure AD / Entra ID
• Administer Conditional Access, MFA, and security policies to ensure tenant security
• Support DLP, retention labels, sensitivity labels, and encryption protocols
• Manage Intune device enrollment, compliance policies, and application deployments
• Handle security alerts related to compromised accounts, login anomalies, and phishing reports
• Troubleshoot Outlook connectivity, mailbox migrations, and mail flow issues
• Manage support tickets, ensure SLA adherence, and handle escalations from L1 teams
• Maintain SOPs, runbooks, and technical documentation
• Provide support during USA hours and maintain flexibility for outage support

Requirements

• 6–8 years of experience in IT administration
• Strong hands-on experience supporting Microsoft 365 services in enterprise environments
• Expertise in Exchange Online Administration and Teams Administration
• Proficiency in SharePoint Online, OneDrive, and Azure AD / Entra ID Administration
• Experience with Intune support at an L2 level
• Solid understanding of Conditional Access, MFA, DLP, and Email Security
• Strong Outlook troubleshooting and mail flow management skills
• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience

Preferred Qualifications

• Microsoft Certifications such as MS-900, MS-102, AZ-900, or SC-900
• Experience working in a Hybrid Exchange environment
• Basic PowerShell scripting skills for automation
• Knowledge of Microsoft Defender for Office 365

About the Company

Codvo provides high-quality engineering and digital transformation services to global customers, helping them scale through expert technical talent and innovative solutions.