Event Technician, Audio Visual

Responsibilities

• Perform accurate and timely setup, operation, and breakdown of basic audiovisual equipment for events.
• Provide exceptional customer service by meeting with guests on-site to ensure equipment is working properly and needs are met.
• Troubleshoot and problem-solve technical equipment and software issues in a professional manner.
• Monitor ongoing events and check in with customers throughout the day to maintain high satisfaction levels.
• Manage equipment sheets, complete order entries, and assist with finalizing client invoices.
• Utilize floor up-selling techniques to help increase company revenue.

Requirements

• High School Diploma required.
• Ability to lift up to 50 lbs frequently.
• Valid driver's license.
• Strong troubleshooting and problem-solving skills.
• Ability to work irregular hours, including days, evenings, weekends, and holidays.

Preferred Qualifications

• Associate’s degree.
• 1 year of customer service or hospitality experience.
• 1 year of audio-visual experience or equivalent in an educational environment.

About the Company

Wyndham Grand Pittsburgh Downtown provides premium hospitality and event services. In partnership with Encore, we deliver high-end technical solutions and world-class event experiences for our guests.