
Posted a day ago
Event Technical Lead, Audio Visual
Encore
Requirements
High school diploma, 2-3+ years audio-visual experience, Valid driver's license, Ability to lift 50 lbs
Skills
Troubleshootingcustomer service
About the role
Responsibilities
- Perform accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment for small to large-scale events.
- Troubleshoot technical issues and resolve equipment or software problems quickly to ensure seamless event execution.
- Provide world-class customer service by meeting with guests on-site, monitoring events, and maintaining positive client relationships.
- Act as a leader and mentor to other technicians, upholding company service philosophies.
- Manage equipment security to prevent theft or damage and ensure all safety measures are followed.
- Utilize floor up-selling techniques to increase revenue and work with clients to finalize invoices.
- Complete all necessary systems entry, paperwork, and equipment sheets accurately.
Requirements
- High school diploma required (Associate’s degree preferred).
- 2-3+ years of professional audio-visual experience.
- Ability to lift 50 lbs frequently and meet the physical demands of standing, walking, and bending.
- Valid driver’s license.
- Ability to work irregular hours, including evenings, weekends, and holidays.
Preferred Qualifications
- 2-3+ years of experience in customer service or the hospitality industry.
- Ability to complete all required technical training and certifications within 60 days of hire.
About the Company
Encore is a leader in event technology, providing high-end audiovisual solutions and professional technical services within hospitality and convention environments to create unforgettable experiences.
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Encore · McLean
