Event Technical Lead, Audio Visual

Responsibilities

• Perform accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment for small to large-scale events.
• Troubleshoot technical issues and resolve equipment or software problems quickly to ensure seamless event execution.
• Provide world-class customer service by meeting with guests on-site, monitoring events, and maintaining positive client relationships.
• Act as a leader and mentor to other technicians, upholding company service philosophies.
• Manage equipment security to prevent theft or damage and ensure all safety measures are followed.
• Utilize floor up-selling techniques to increase revenue and work with clients to finalize invoices.
• Complete all necessary systems entry, paperwork, and equipment sheets accurately.

Requirements

• High school diploma required (Associate’s degree preferred).
• 2-3+ years of professional audio-visual experience.
• Ability to lift 50 lbs frequently and meet the physical demands of standing, walking, and bending.
• Valid driver’s license.
• Ability to work irregular hours, including evenings, weekends, and holidays.

Preferred Qualifications

• 2-3+ years of experience in customer service or the hospitality industry.
• Ability to complete all required technical training and certifications within 60 days of hire.

About the Company

Encore is a leader in event technology, providing high-end audiovisual solutions and professional technical services within hospitality and convention environments to create unforgettable experiences.