Event Operations Coordinator - Anti-Fraud

Responsibilities

• Record and update all fraud cases, timelines, and resolutions in internal databases and tracking sheets
• Assist the Anti-Fraud Specialist in preparing event-level analyses, cancellation lists, and user blocking recommendations
• Maintain organized and up-to-date fraud logs, ensuring all alerts, reviews, and actions are documented
• Prepare weekly and monthly fraud trends and KPI reports for management
• Track investigation volumes, SLA compliance, and review accuracy metrics
• Support daily investigations by performing manual reviews and identifying suspicious behavior
• Collaborate with internal teams to ensure consistency in fraud reporting and case follow-up
• Uphold the highest level of confidentiality, integrity, and ethical standards when handling sensitive user data

Requirements

• Bachelor’s degree in Data Analytics, Cybersecurity, or a related field preferred
• 1–2 years of experience in operations, data entry, or fraud/risk support roles
• Strong organizational and documentation skills with high attention to detail
• Proficient in spreadsheets (Google Sheets/Excel) and reporting tools
• Basic understanding of fraud indicators and suspicious activity in digital systems
• Excellent teamwork and communication skills
• Ability to multitask and work efficiently under time constraints

About the Company

webook.com is Saudi's #1 event ticketing and experience booking platform, serving some of the largest mega events in the Kingdom.