Europe Collections Analyst

Responsibilities

• Manage a dedicated ledger of accounts to ensure client invoices are paid according to specified terms
• Contact clients via telephone and email to discuss and resolve outstanding debt issues
• Negotiate payment solutions and address client concerns, issues, or complaints effectively
• Maintain accurate records of all client communications within the Oracle Advanced Collections system
• Investigate and resolve occurrences of unallocated cash
• Analyze financial data to identify root causes of payment delays and devise appropriate action plans
• Escalate recovery issues to Global Finance Services Management or relevant business stakeholders in a timely manner
• Contribute to the continuous improvement of collections processes and internal control standards

Requirements

• Proven experience in a Business-to-Business (B2B) Collections or Credit Control environment
• Experience communicating with English-speaking clients
• Strong fluency in both written and spoken English with professional articulation skills
• Strong customer service skills and the ability to communicate professionally across multiple channels
• Proficiency in MS Excel and the ability to interpret financial data
• Ability to work under pressure, meet changing deadlines, and achieve stretching targets
• Willingness to work on a mid-shift and/or night shift schedule

About the Company

WTW is a leading global advisory, broking, and solutions company that helps clients manage risk and optimize outcomes. Our colleagues serve more than 140 countries and markets around the world, providing a global dimension to everything we do.