
Posted 20 hours ago
Europe Collections Analyst
WTWEurope Collections Analyst
Requirements
B2B Collections or Credit Control experience, English fluency, Customer service skills, Financial data analysis, MS Excel proficiency, Willingness to work mid-shift or night shift
Skills
Excel
About the role
Responsibilities
- Manage a dedicated ledger of accounts to ensure client invoices are paid according to specified terms
- Contact clients via telephone and email to discuss and resolve outstanding debt issues
- Negotiate payment solutions and address client concerns, issues, or complaints effectively
- Maintain accurate records of all client communications within the Oracle Advanced Collections system
- Investigate and resolve occurrences of unallocated cash
- Analyze financial data to identify root causes of payment delays and devise appropriate action plans
- Escalate recovery issues to Global Finance Services Management or relevant business stakeholders in a timely manner
- Contribute to the continuous improvement of collections processes and internal control standards
Requirements
- Proven experience in a Business-to-Business (B2B) Collections or Credit Control environment
- Experience communicating with English-speaking clients
- Strong fluency in both written and spoken English with professional articulation skills
- Strong customer service skills and the ability to communicate professionally across multiple channels
- Proficiency in MS Excel and the ability to interpret financial data
- Ability to work under pressure, meet changing deadlines, and achieve stretching targets
- Willingness to work on a mid-shift and/or night shift schedule
About the Company
WTW is a leading global advisory, broking, and solutions company that helps clients manage risk and optimize outcomes. Our colleagues serve more than 140 countries and markets around the world, providing a global dimension to everything we do.
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WTW · Taguig
