EUC Refresh Engineer

Responsibilities

• Deploy and configure new desktop and laptop devices, including imaging, software installation, and peripheral setup
• Diagnose and resolve hardware and software issues on end-user devices
• Provide professional on-site technical support to hospital staff during the refresh process
• Accurately record and track hardware assets and manage the disposal of old equipment
• Collaborate with IT teams and clinical staff to minimize disruption to hospital operations
• Maintain detailed documentation of hardware/software configurations and troubleshooting steps

Requirements

• Proven experience in end-user compute (EUC) device refresh and deployment within large, complex environments
• Strong technical knowledge of Windows operating systems, desktop/laptop hardware, and peripheral devices
• Hands-on experience with imaging and deployment tools such as SCCM
• Excellent troubleshooting and problem-solving abilities
• Exceptional communication skills with the ability to support non-technical users in a busy environment
• Experience working within a healthcare setting is highly desirable

About the Company

Telefónica Tech is a global leader in digital transformation, dedicated to empowering businesses through advanced technology solutions. We celebrate diversity and believe that inclusion drives innovation, fostering a culture where everyone can bring their authentic selves to work.