ET Consultant

Responsibilities

• Drive Agile methodology adoption, process compliance, and delivery governance across technology teams to enable consistent ways of working and ITSM alignment.
• Facilitate and govern all Agile ceremonies, including sprint planning, standups, retrospectives, PI Planning, and reviews.
• Define, document, and enforce Agile process standards and governance frameworks aligned to SAFe principles.
• Drive ITSM process compliance by embedding ServiceNow workflows, change management, and incident practices into the Agile operating rhythm.
• Lead Agile adoption initiatives through onboarding programs, coaching sessions, and tracking adoption metrics.
• Build and maintain management dashboards and reporting artifacts, such as sprint velocity, PI progress, and capacity utilization.
• Identify process gaps and non-compliance patterns, defining corrective actions and tracking resolution.

Requirements

• Master's degree with 5 years of experience or a Bachelor's degree with at least 7 years of relevant experience.
• Demonstrated experience defining and governing Agile processes and frameworks in a SAFe or scaled Agile environment.
• Proven track record of driving Agile adoption across teams through coaching and maturity assessments.
• Hands-on experience with ITSM platforms, specifically ServiceNow, including change and incident management workflows.
• Strong analytical skills with the ability to design dashboards and management reports that translate data into actionable insights.
• Experience facilitating Agile ceremonies at both the team and programme levels.
• Excellent written communication skills for producing process documentation and executive reporting.

About the Company

The World Bank Group is a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners to invest in groundbreaking projects and use data, research, and technology to develop solutions to the most urgent global challenges.