Especialista de Servicios Escolares

Responsibilities

• Execute academic service requests including course withdrawals, campus transfers, and credit accreditations for international programs.
• Manage administrative procedures such as the issuance of certificates, degrees, apostilles, and various student constancias.
• Provide efficient customer service to students, campus academic staff, and central departments to resolve cases and processes.
• Collect, review, and prepare documentation for National SEP certification processes required for graduation.
• Analyze and document incidents that fall outside of standard service scopes to ensure proper resolution.
• Monitor and follow up on the receipt of both physical and electronic degrees and certificates.

Requirements

• Bachelor's degree or Engineering degree.
• Proven experience in customer service and student/user support.
• Experience in administrative or academic process management.
• Strong organizational skills and high attention to detail.
• Ability to perform information analysis and manage complex documentation.
• Experience in case follow-up and incident resolution.

About the Company

Tecnológico de Monterrey is a community centered on education, innovation, research, and excellence. We aim to transform our environment by empowering talent to imagine, undertake, and build solutions that positively impact people and the community.