Posted a day ago
ERP Video On-Demand Streaming Account
Sutherland
Requirements
PC & mobile troubleshooting, Email and social media support experience, 1-2 years customer service experience, English and Bahasa Malaysia proficiency
Skills
customer serviceTechnical SupportSocial media
About the role
Responsibilities
- Manage customer queries via chat and email
- Act as a product expert to provide optimal solutions
- Deliver high-end customer service to clients
- Monitor social media to understand and address customer concerns
Requirements
- Basic understanding of PC and mobile device troubleshooting
- Experience in email and social media support
- 1 to 2 years of customer service experience
- 1 year of experience in a tech support process preferred
- Proficiency in English and Bahasa Malaysia
About the Company
Sutherland is Great Place to Work Certified and provides high-end customer service and digital transformation solutions.
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Sutherland · Kuala Lumpur
