Equipment Service Technician

Responsibilities

• Diagnose, repair, and maintain dental equipment in the field and in shop settings
• Manage service requests, provide repair updates, and complete accurate work orders and billing
• Deliver responsive, professional customer service within an assigned territory
• Coordinate vendor repairs when needed and collaborate with internal teams
• Support territory growth by prospecting new customers and promoting preventative maintenance agreements
• Advise customers on equipment care, upgrades, and service solutions
• Travel across Ontario and maintain flexibility for occasional evening or weekend work

Requirements

• Technical training and experience in a service or equipment environment
• Strong interest in mechanics and electronics
• Excellent customer service, communication, and interpersonal skills
• Computer literacy and comfort using systems to track service records and repairs
• Ability to lift, unpack, and move equipment up to 100 lbs
• Organized, detail-oriented, and adaptable to changing customer needs

About the Company

Henry Schein is a global health solutions company serving dental and medical practitioners with supplies, equipment, service, and digital technology. The company is committed to helping customers succeed through trusted service, teamwork, and a customer-centric approach.