Equipment Service Engineer II

Responsibilities

• Install, commission, and qualify advanced laboratory instruments and automation systems.
• Lead root cause investigations for equipment failures and implement corrective actions.
• Perform routine preventive maintenance and calibrations in accordance with service policies.
• Maintain accurate service records following Good Documentation Practices (GDP) and regulatory requirements (OSHA, FDA, ISO, CLIA).
• Provide technical guidance, mentorship, and on-the-job training to junior technicians and metrology associates.
• Author and review Standard Operating Procedures (SOPs) for equipment service and maintenance.
• Coordinate day-to-day department workflows and manage service schedules to meet customer requirements.
• Collaborate with cross-functional teams including R&D, Manufacturing, and Lab Operations.

Requirements

• Bachelor's degree in Engineering, Technology, Electronics, or a related field (or equivalent experience as specified in the job description).
• 3+ years of relevant experience in equipment service or technical support.
• Experience mentoring junior staff and providing technical leadership.
• Proficiency with electrical circuits and diagrams, including the use of multi-meters and analyzers.
• Experience interpreting mechanical parts and assembly drawings.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently, manage multiple deadlines, and perform on-call or overtime work as needed.

Preferred Qualifications

• 4+ years of experience with Quality Systems and regulatory compliance (FDA, ISO, etc.).
• Experience operating and troubleshooting complex laboratory equipment such as liquid handling robots or centrifuges.
• Experience with Next-Generation Sequencing (NGS) or Digital Pathology Imaging.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Knowledge of control systems, robotics, and custom automation.

Benefits

• Paid time off including vacation, holidays, and volunteering.
• Paid leave for parents and caregivers.
• Retirement savings plan.
• Wellness support and comprehensive health benefits (medical, prescription drug, dental, and vision).

About the Company

Exact Sciences is helping change how the world prevents, detects, and guides treatment for cancer. We provide patients and clinicians with the clarity needed to make confident decisions when they matter most.