Equipment Service Engineer II

Responsibilities

• Install, commission, and qualify advanced laboratory instruments and automation systems.
• Lead root cause investigations for equipment failures and implement corrective actions.
• Perform routine preventive maintenance and calibrations in accordance with service policies.
• Maintain accurate service records following Good Documentation Practices (GDP) and regulatory requirements (FDA, ISO, CLIA).
• Provide technical guidance, mentorship, and on-the-job training to junior technicians and metrology associates.
• Author and review Standard Operating Procedures (SOPs) for equipment service and maintenance.
• Coordinate day-to-day department workflows and manage service schedules to meet customer requirements.
• Collaborate with cross-functional teams including R&D, Manufacturing, and Lab Operations.

Requirements

• Bachelor's degree in Engineering, Technology, Electronics, or a related field (or equivalent experience as specified in the job description).
• 3+ years of relevant technical experience.
• 2+ years of experience in service program administration or supporting service execution.
• Proven experience mentoring junior staff.
• Ability to interpret mechanical parts and assembly drawings.
• Proficiency with electrical measurement tools such as multi-meters and analyzers.
• Experience with electrical circuits and diagrams.
• Ability to work on-call, nights, weekends, or overtime as needed.

Preferred Qualifications

• 4+ years of experience with Quality Systems and regulatory compliance (OSHA, FDA, CLIA, ISO).
• Experience operating complex laboratory equipment such as liquid handling robots, centrifuges, or shakers.
• Experience with Next-Generation Sequencing (NGS) or Digital Pathology Imaging.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Knowledge of control systems, robotics, and custom automation.

Benefits

• Paid time off including vacation, holidays, and volunteering.
• Paid leave for parents and caregivers.
• Retirement savings plan.
• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage.
• Wellness support.

About the Company

Exact Sciences is dedicated to changing how the world prevents, detects, and guides treatment for cancer. We provide patients and clinicians with the clarity needed to make confident decisions through innovative screening and diagnostic technologies.