Epic Analyst

Responsibilities

• Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives
• Deliver end-user training and workflow education for Epic applications
• Identify workflow inefficiencies and recommend optimization opportunities
• Serve as a subject-matter resource for assigned Epic functionality
• Collaborate with Epic Analyst III and project teams to validate solutions
• Assist with workflow testing, training environments, and end-user simulations
• Troubleshoot moderately complex issues and determine appropriate resolution or escalation
• Create and maintain training materials and support documentation
• Support application upgrades and new functionality adoption

Requirements

• Associates degree, Medical Assistance certification, or equivalent experience
• Experience providing Epic application support or training in a healthcare environment
• Strong understanding of clinical or operational workflows
• Excellent communication and presentation skills
• Ability to work independently in a fast-paced, customer-facing environment

Preferred Qualifications

• Experience supporting Epic go-lives or large optimization efforts
• Formal or informal training or instructional experience

Benefits

• Competitive base compensation
• Health benefits