Enterprise Tech Administrator I

Responsibilities

• Provide Level 1 & Level 2 technical support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot Windows OS, macOS, productivity tools, VPN, and network connectivity
• Respond to incidents and service requests via ITSM tools within defined SLAs
• Assist with onboarding and offboarding, including system setup and access provisioning
• Install, configure, and maintain end-user devices and manage software licenses
• Support imaging, deployment, and patching using Intune, SCCM, or Autopilot
• Assist with identity and access management using Azure AD/M365 tools
• Maintain endpoint security standards including antivirus and encryption
• Support enterprise collaboration tools like Microsoft 365, Teams, and SharePoint
• Provide basic troubleshooting for wired/wireless networks, VPN, and VoIP equipment
• Maintain accurate records of issues and inventory in ITSM tools
• Coordinate with external vendors for hardware repairs and warranty claims

Requirements

• 1–3 years of professional experience
• Hands-on experience with Windows 10/11 administration
• Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS)
• Familiarity with Microsoft 365, Azure AD, Intune, and endpoint management tools
• Experience with ITSM systems such as ServiceNow, Jira, or Remedy
• Bachelor’s degree in Computer Science, IT, or a related field preferred
• Relevant certifications like CompTIA A+, Network+, or ITIL Foundation are an advantage

About the Company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care by maximizing automation, efficiency, and accuracy of business processes through cloud-based supply chain technology.