Enterprise Systems Operations Manager

Responsibilities

• Lead the team responsible for the real-time health of enterprise infrastructure, including monitoring, observability, and incident response.
• Own the monitoring and observability programme, ensuring alert accuracy, log aggregation, and dashboard health.
• Drive the adoption and scaling of AI-assisted operations by building agentic workflows and LLM-based skills to automate triage and incident classification.
• Oversee log management across enterprise platforms including Windows Server, VMware, Microsoft 365, and Azure.
• Manage the on-call programme, including scheduling, escalation paths, and after-hours standards.
• Lead major incident response and conduct post-incident reviews to identify root causes and prevent recurrence.
• Automate routine operational tasks using PowerShell, Graph API, and infrastructure-as-code.
• Manage and develop the operations engineering team, coaching them on modern AI tools and operational excellence.
• Govern change management and ensure audit readiness for compliance reviews and risk assessments.

Requirements

• 5+ years of experience in IT or infrastructure operations.
• 2+ years of experience in a team leadership role.
• Hands-on experience with monitoring and observability platforms (e.g., Grafana, Loki, Dynatrace, or Azure Monitor).
• Working knowledge of log management tooling and its application in incident investigation.
• Solid understanding of ITIL or an equivalent service management framework.
• Experience with ITSM tooling such as Jira Service Management or ServiceNow.
• Familiarity with Windows Server, Microsoft 365, VMware, and Azure environments.
• Proven track record of managing on-call programmes and leading major incident responses.

Preferred Qualifications

• Experience building Claude skills, LLM-based workflows, or agentic pipelines.
• Proficiency in PowerShell or other operational automation scripting.
• Background working within financial services or other highly regulated industries.

Benefits

• Private Medical, Life, and Accident Insurance.
• Pension and Employee Stock Purchase Plan (ESPP).
• Short Term Incentive (STI) program.
• Fitness corporate membership and Employee Assistance Program (EAP).
• Commuting allowance and subsidized lunch.
• Enhanced leave options including maternity, paternity, and volunteering days.

About the Company

Cboe Global Markets provides the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing, and investment solutions to market participants around the world.