Enterprise Support Specialist

Responsibilities

• Support Figma’s most strategic Enterprise customers by diagnosing technical issues and ensuring high-quality service for complex use cases
• Interact with customers daily via email, taking full ownership of cases from initial inquiry to resolution
• Partner with Sales teams to guide large-scale organizations through complex workspace configurations and account setups
• Act as the voice of the customer by capturing product and process gaps to advocate for new features and automation
• Serve as the designated point of contact for high-risk escalations, managing communication through to resolution
• Identify technical trends and communicate insights to Product and Engineering teams to drive bug fixes and enhancements
• Recommend foundational tooling and processes to help the support organization scale effectively

Requirements

• 3+ years of experience in a technical SaaS support environment, ideally supporting Enterprise-level customers
• Proven experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
• Experience with system administration for large end-user communities or guiding customers through complex implementations
• Ability to evaluate the business impact of technical issues to drive cross-functional prioritization
• Fluency in both Korean and English to support Korean-speaking customers and stakeholders

Preferred Qualifications

• Experience using design tools such as Adobe XD, Sketch, and/or Framer
• A passion for UX/UI development
• Familiarity with or a willingness to learn AI concepts, including generative AI and machine learning basics

About the Company

Figma is on a mission to make design accessible to all. Our platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.