Enterprise Laptop/Desktop Administrator II

Responsibilities

• Provide Level 2 support for Windows and Linux desktops, laptops, and associated peripherals
• Troubleshoot and resolve hardware and software incidents
• Perform installation, configuration, and deployment of devices using standard corporate images
• Manage OS installation, reinstallation, upgrades, and patch management
• Install and configure software applications for engineering and business teams
• Assist with hardware and software procurement and vendor coordination
• Manage on-site IT asset management, including inventory, tracking, and disposal
• Monitor and resolve IT service requests and tickets within defined SLAs
• Support daily IT operations, including basic data network and server-related tasks

Requirements

• Bachelor's degree or equivalent work experience
• 2+ years of relevant IT work experience
• Fluency in both English and French
• Strong experience in Windows and Linux (L2 level support)
• Hands-on knowledge of desktop/laptop hardware troubleshooting
• Experience with OS imaging, patching, and endpoint management tools
• Knowledge of IT asset management and inventory systems
• Basic understanding of networking concepts and server environments

Preferred Qualifications

• Microsoft or Linux certifications
• Experience working in enterprise or engineering environments
• Familiarity with endpoint security and compliance standards
• Strong documentation and stakeholder management abilities

Benefits

• Competitive base salary and performance-based annual cash incentive
• Comprehensive healthcare and wellness programs
• Continued learning and development opportunities
• Paid time off and parental leave
• Community service days and employee assistance programs

About the Company

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility, and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, and healthcare rely on Zebra to deliver outcomes today while driving innovation for what's next.