Enterprise Deployment Strategist

About the Company

Pallet is building AI Agents to transform logistics — a $12 trillion global industry. Our mission is to increase the efficiency of the global supply chain by automating manual workflows through our flagship platform and CoPallet, our newest AI Agent product.

Responsibilities

• Serve as the executive point of contact for customer deployments and long-term success
• Lead customer discovery to understand workflows, constraints, and success criteria
• Translate complex business processes into executable AI agent workflows
• Partner with Agent Delivery Engineers to validate assumptions and execute technically
• Configure, test, and release agent configurations for customer use cases
• Own deployment plans, timelines, risks, and stakeholder communication
• Lead customer kickoffs, milestone reviews, QBRs, and executive updates
• Proactively manage scope changes, escalations, and expectation-setting
• Improve and scale onboarding and deployment processes over time
• Travel for key customer milestones and kickoffs as needed

Requirements

• 6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
• Strong technical acumen regarding workflows, APIs, and system behavior
• Experience managing multiple concurrent, high-stakes projects
• Familiarity with LLMs, APIs, and JSON
• Proficiency in Excel and PowerPoint
• SaaS experience
• Basic SQL literacy
• Ability to operate in fast-moving, ambiguous environments

Preferred Qualifications

• Technical degree in Computer Science, Engineering, or Math
• Experience with AI-driven or workflow automation products

Benefits

• Health, Vision, and Dental benefits
• Flexible PTO
• Life and Accidental Insurance
• Short-Term Disability Coverage
• Competitive salary and equity
• 401k option
• Paid parental leave
• Yearly learning and development stipend
• Commuter benefits and Uber ride stipends
• Daily catered lunches and monthly happy hours