Enterprise Customer Success Manager

Responsibilities

• Manage all post-sales activity for Enterprise customers through relationship-building and product knowledge
• Manage complex integration cycles and develop relationships within customer subteams like Finance and HR
• Act as a trusted advisor to C-suite executives to align business strategy and success metrics
• Partner with Account Executives to develop joint success plans
• Conduct regular health checks, check-in calls, and Quarterly & Strategic Business Reviews to drive retention
• Serve as the voice of the customer to provide internal feedback to Product and Engineering teams
• Handle escalations and resolve issues by working across internal departments

Requirements

• 5+ years of experience in Enterprise Customer Success Management
• Mandatory experience in the Travel or Expense management industries
• Excellent project management and organizational skills
• Ability to prioritize tasks in a fast-paced, high-pressure environment
• Strong problem-solving skills and attention to detail
• Fluency in English
• Bachelor's degree preferred or equivalent working experience