Enterprise Customer Success Manager

Responsibilities

• Build and maintain strong relationships with decision-makers and influencers within high-value enterprise accounts.
• Drive Net Dollar Retention (NDR) by identifying upselling and cross-selling opportunities and reducing churn.
• Guide customers in optimizing their use of the Sigma platform to gain actionable business insights.
• Develop and execute strategic success plans that align platform capabilities with customer business goals.
• Serve as a customer advocate by providing feedback to the product team regarding features and integrations.
• Design and deliver educational initiatives, including training sessions and workshops, to increase product adoption.

Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in customer success, account management, or a consultative role within SaaS or the analytics industry.
• Proven ability to manage complex enterprise environments with multiple stakeholders.
• Strong analytical skills and experience solving complex problems using data.
• Proficiency with SQL and experience with data visualization tools.
• Experience with ETL processes and implementing production business intelligence solutions.
• Previous experience working in a startup environment.

Preferred Qualifications

• Experience with cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.

Benefits

• Equity and stock options.
• Generous health benefits.
• Flexible time off policy.
• Paid bonding time for all new parents.
• Traditional and Roth 401k.
• Commuter and FSA benefits.
• Lunch Program and dog-friendly office.

About the Company

Sigma Computing is an AI Apps and agentic analytics platform built on the cloud data warehouse. Our platform allows business and technical teams to explore live data, build intelligent applications, and automate workflows without moving data or breaking governance. Sigma is trusted by over 2,000 customers, including industry leaders like AMD, Duolingo, and JPMorgan Chase.