Enterprise Customer Success Manager

Responsibilities

• Build and maintain strong relationships with decision-makers and influencers within high-value enterprise accounts.
• Drive Net Dollar Retention (NDR) by identifying upselling and cross-selling opportunities and reducing churn.
• Guide customers in optimizing their use of the Sigma platform to gain actionable business insights.
• Develop and execute strategic success plans that align platform capabilities with customer business goals.
• Act as a customer advocate by communicating product feedback, required features, and integrations to the product team.
• Design and deliver educational initiatives, including training sessions and workshops, to increase product adoption.

Requirements

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in customer success, account management, or consultative roles within SaaS, analytics, or BI.
• Proven experience navigating complex enterprise sales environments with multiple stakeholders.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Proficiency with SQL and data visualization tools.
• Experience with cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.
• Experience with ETL processes and implementing production business intelligence solutions.
• Previous experience working in a startup environment.

Benefits

• Equity and stock options.
• Generous health benefits.
• Flexible time off policy.
• Paid bonding time for all new parents.
• Traditional and Roth 401k.
• Commuter and FSA benefits.
• Lunch Program and dog-friendly office.

About the Company

Sigma Computing is an AI Apps and agentic analytics platform built on the cloud data warehouse. Our platform allows business and technical teams to explore live data, build intelligent applications, and automate workflows without moving data or breaking governance. Sigma is trusted by over 2,000 customers, including industry leaders like AMD, Duolingo, and JPMorgan Chase.