Enterprise Customer Success Manager

Responsibilities

• Build and maintain strong relationships with decision-makers and influencers within high-value enterprise accounts.
• Leverage deep analytics and business intelligence expertise to guide customers in optimizing their use of the Sigma platform.
• Develop and implement strategies to maximize Net Dollar Retention (NDR) through upselling, cross-selling, and churn reduction.
• Serve as a customer advocate by communicating product feedback, required features, and integration needs to the product team.
• Collaborate with customers to create and execute success plans aligned with their specific business objectives.
• Design and deliver educational initiatives, including training sessions and workshops, to drive product adoption and engagement.

Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in customer success, account management, or a consultative role within the SaaS, analytics, or BI industry.
• Proven experience navigating complex enterprise environments with multiple stakeholders.
• Strong analytical skills and the ability to solve complex problems using data.
• Proficiency with SQL and experience with data visualization tools.
• Experience with ETL processes and implementing production business intelligence solutions.
• Previous experience working in a startup environment.

Preferred Qualifications

• Experience with cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.

Benefits

• Equity and stock options.
• Generous health benefits.
• Flexible time off policy.
• Paid bonding time for all new parents.
• Traditional and Roth 401k.
• Commuter and FSA benefits.
• Lunch Program and dog-friendly office.

About the Company

Sigma Computing is an AI Apps and agentic analytics platform built on the cloud data warehouse. We transform how businesses leverage data by providing an intuitive interface that supports spreadsheet-style interaction, SQL, Python, and native AI in a single governed workspace. Sigma is trusted by over 2,000 customers, including industry leaders like AMD, Duolingo, and JPMorgan Chase.