Enterprise Customer Success Manager

About the Company

Probook is the AI Operating System for the home services industry, backed by Sequoia and Andreessen Horowitz. We unify customer processes into a single, scalable platform to automate high-touch workflows and modernize dispatch operations.

Responsibilities

• Manage a portfolio of Probook's largest and most strategic accounts with ownership of GRR, NRR, and expansion targets
• Own the full post-launch relationship from Go-Live through renewal, including QBRs, health checks, and escalation management
• Work cross-functionally with Deployment, Product, and Leadership to surface customer feedback and resolve blockers
• Identify and execute expansion plays and build airtight business cases for upsells

Requirements

• Based in NYC
• 5-7+ years in B2B SaaS Customer Success managing a $3M+ book of business
• Startup experience (Series A–D) or proven ability to build playbooks from 0-1
• Demonstrated ownership of enterprise/strategic accounts (10-30 clients)
• Experience managing multi-stakeholder accounts with 3+ decision makers
• Experience in Vertical SaaS, field operations software, or the Home Services industry is a plus

Benefits

• Meaningful early-stage equity
• Base Salary: $160,000 - $200,000 OTE
• Comprehensive medical, dental, and vision
• $500 monthly Ramp card for commuting, meals, gym, etc.
• $25 nightly meal delivery credit
• Office snacks and access to world-class investors