Enterprise Customer Success Manager

Responsibilities

• Execute the Enterprise customer success strategy developed by leadership
• Serve as a primary point of contact for key enterprise clients
• Drive initial enablement through high quality onboarding and training
• Identify and support opportunities for growth and client expansion
• Manage retention, working with clients to quantify value delivered
• Advocate for client needs and collaborate with cross-functional teams to drive product development
• Monitor and report on established key performance indicators and analyze data to identify trends

Requirements

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies
• Experience working specifically with enterprise clients
• Proven track record of driving enterprise-level satisfaction, growth, and retention
• Excellent communication and presentation skills with ability to engage C-level executives
• Proficiency in CRM systems and customer success tools
• Ability to work independently and thrive in demanding, ambiguous environments

About the Company

Perplexity operates at the forefront of applied LLMs, helping invent how AI can redefine search and information discovery.