Enterprise Customer Success Manager

About the Company

Mintlify is on a mission to empower builders. Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, and X.

Responsibilities

• Own and manage an enterprise customer portfolio
• Establish regular touchpoints and quarterly business reviews with key stakeholders
• Build relationships with leadership and technical decision-makers
• Create comprehensive account mapping across multiple functions and product teams
• Drive cross-functional adoption and strategic initiatives
• Identify and develop growth opportunities based on product usage and business needs
• Partner with sales on account planning and expansion opportunity development
• Implement proactive retention strategies and early warning systems for at-risk accounts
• Create processes for enterprise onboarding, adoption, renewal, and expansion
• Own customer health scoring and success measurement
• Work with Product team to translate feedback into product requirements
• Collaborate with Support on technical issue resolution

Requirements

• Experience in customer-facing technical roles managing Enterprise customers
• Strong communication skills with the ability to explain technical concepts clearly
• Experience with web development (HTML, CSS, JavaScript)
• Familiarity with Git workflows and version control concepts
• Understanding of API documentation and technical writing principles
• Experience working with customer data across multiple platforms
• Comfort with product analytics tools
• Ability to create automation workflows across customer success tools

Preferred Qualifications

• 5+ years in Customer Success or Technical Account Management
• Background in developer tooling, API products, or technical documentation
• Experience with prompt engineering and AI/ML applications

Benefits

• Competitive compensation and equity
• 20 days paid time off every year
• 401k or RRSP
• $420/month wellness stipend
• 100% coverage for Health, dental, and vision (within the US)
• Free Ubers to and from the Mintlify office
• Free lunch and dinners while working at the Mintlify office
• Annual team offsite