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Posted 18 hours ago
Enterprise Customer Success Manager
LG AI ResearchEnterprise Customer Success Manager
Requirements
5+ years Enterprise B2B Account Management, IT Project Management experience, C-level stakeholder management, AI technology understanding
Skills
Account ManagementProject ManagementAI
About the role
Responsibilities
- Lead the entire project lifecycle for assigned clients, from onboarding and implementation to operation
- Understand client business goals and AI adoption status to design next steps and measure performance
- Identify and mitigate risks such as project delays or technical issues to maintain high renewal rates and satisfaction
- Monitor unmet needs and expansion opportunities to convert them into upsell and cross-sell pipelines
- Collaborate with BD, FDE, and research teams to resolve issues and reflect client feedback into the product roadmap
Requirements
- 5+ years of experience in Account Management, IT Project Management, or IT/DX/AX consulting for Enterprise B2B clients
- Experience leading meetings with C-level executives and working-level stakeholders, including proposal writing and presentation
- Proven track record in relationship management, contract renewals, and service expansion (upsell/cross-sell)
- High level of understanding regarding Artificial Intelligence (AI) technologies
Preferred Qualifications
- Experience as an Account Manager or Project Manager in IT services, SaaS, or AI solution sectors
- Experience executing B2B projects for public institutions or large enterprises
- Degree in IT or Business Management preferred
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LG AI Research · Seoul
