Enterprise Customer Success Manager

About the Company

Juicebox is on a mission to help teams win the talent war. We are one of the fastest-growing AI SaaS companies in the world, powering hiring for teams at Ramp, Notion, and leading AI labs, alongside over 5,000 customers ranging from early-stage startups to Fortune 500 companies.

Responsibilities

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal
• Lead customer success plans and ensure talent leaders realize value quickly
• Drive adoption of AI-native workflows and guide change management
• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes
• Identify and close expansion opportunities across teams and stakeholders
• Build trusted, multi-threaded relationships with end users, champions, and TA Ops leaders
• Lead ROI discussions and QBRs to demonstrate impact
• Help define and improve the Customer Success playbook

Requirements

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS
• Experience with ownership of renewals and expansion revenue
• Proven track record of managing high-value enterprise accounts
• Experience managing complex stakeholder relationships and driving executive engagement
• Ability to manage multiple customer conversations and priorities simultaneously
• Builder mindset with comfort operating in ambiguity
• Executive presence and confidence engaging senior stakeholders
• Experience in SaaS, consulting, HR tech, or talent tech