Enterprise Customer Success Manager

About the Company

Bynder is a leading digital asset management (DAM) platform that enables iconic brands like Spotify, Campari, and Lacoste to deliver exceptional content experiences. The company is currently leading the shift toward AI-powered content orchestration, helping over 4,000 organizations automate workflows and manage creative assets through intelligent, enterprise-grade infrastructure.

Responsibilities

• Serve as a trusted advisor to enterprise customers, providing strategic direction and best-practice guidance.
• Drive measurable business outcomes and ROI by ensuring customers realize value from Bynder's solutions.
• Increase adoption and consumption of Bynder's solutions and integrations.
• Own the strategic success plan, including goal setting and execution of account plans.
• Manage the end-to-end renewal cycle, including strategy, proposal creation, and negotiation.
• Collaborate with Strategic Account Managers and partners on retention and growth strategies.
• Conduct business reviews and account profiling to understand customer strategic priorities.
• Map and engage key stakeholders to build executive and functional champions.
• Act as a liaison between customers and the Product team to inform the product roadmap.
• Drive gross retention, net retention, and expansion within a dedicated book of business.

Requirements

• 7+ years of experience in customer success, account management, or sales.
• 5+ years in enterprise SaaS within the DAM or MarTech industry.
• Deep knowledge of the DAM ecosystem (CMS, PIM, eCommerce, and Creative Tools).
• Proven experience managing high-value, complex customer deployments.
• Experience managing end-to-end renewal cycles and procurement engagement.
• Ability to build and manage an expansion pipeline.
• Strong analytical skills and experience using customer data to inform strategy.
• Proficiency with AI tools and understanding of AI's impact on marketing.
• Familiarity with CRM and customer success platforms like Salesforce or Catalyst.

Benefits

• Competitive compensation including commission
• 401(k) with dollar-for-dollar match up to 6%
• 100% company-paid medical, dental, vision, and life coverage for employees and families
• Unlimited vacation policy
• Opportunities for advancement in a high-growth tech company
• Referral bonus plans