Enterprise Customer Success Manager

Responsibilities

• Drive adoption, outcomes, and long-term success for large restoration clients
• Serve as a trusted advisor to ensure customers realize measurable value from the Albi platform
• Lead post-implementation engagement for multi-location organizations
• Partner with executive and operational teams to streamline workflows and increase ROI
• Manage executive relationships and day-to-day partnerships to drive usage and satisfaction
• Analyze product usage data to identify risks and opportunities for growth
• Collaborate with Sales, Product, Support, and Onboarding teams

Requirements

• 5+ years of experience in Customer Success, Implementation, or Enterprise Account Management in SaaS
• Proven success managing complex, multi-stakeholder relationships with large enterprise clients
• Deep understanding of customer lifecycle management and data-driven success planning
• Strong presentation and facilitation skills for business reviews and workshops
• Ability to operate autonomously in a dynamic startup environment
• Willingness to travel up to 40–50% for on-site visits and customer workshops
• Experience in the restoration or construction industry is a strong plus

Benefits

• Competitive Salary
• Generous PTO
• Medical, dental, and vision insurance coverage
• 401K Plan + Matching
• Equipment budget
• Continuing education, mentoring, and career development opportunities
• Regular team events and off-sites

About the Company

Albi is a venture-backed company leveraging technology to solve real-world problems for the restoration industry.