Enterprise Customer Solutions Manager

About the Company

Persefoni is creating an all-in-one platform that allows organizations to measure, analyze, and reduce their Enterprise Carbon Footprint. Our mission is to enable every organization to be climate conscious and positive with the world’s best climate software and data products.

Responsibilities

• Cultivate successful accelerated adoption and onboarding of the Persefoni platform
• Own the customer journey as the main point of contact and define success plans
• Provide coaching and education to improve product adoption
• Identify and manage risk through proactive touchpoints and resolution strategies
• Turn successful customers into advocates through case studies, webinars, and blogs
• Partner with Sales, Solution Architecture, and Marketing to identify expansion opportunities
• Support subscription renewal plans and project manage functional improvements

Requirements

• 3+ years of CSM or Account Management experience, preferably in SaaS
• Experience working closely with C-level and SVP-level executives
• Experience conducting executive business reviews
• Experience in technical training and adoption
• Ability to work in a fast-paced, global team

Preferred Qualifications

• Experience in ESG performance, sustainability management, or environmental consulting