Enterprise Account Manager

Responsibilities

• Own and maintain relationships across a portfolio of ~50 enterprise services sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and executives to uncover opportunities across payments, business management, and banking tools
• Design and implement customized solutions that drive measurable business results
• Act as the voice of the customer, advocating for enterprise services seller needs with Product, Engineering, and Operations teams
• Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
• Visit customers in-person where appropriate for negotiations and/or churn prevention
• Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
• Deliver white-glove support, resolving critical issues and proactively driving engagement

Requirements

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
• Proven success growing and retaining a book of business at the enterprise level
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills

Preferred Qualifications

• Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services)

About the Company

Square is a partner to sellers of all sizes, providing integrated, omnichannel solutions including payments, business management, and financial services tools to help merchants grow and compete at scale.