Enterprise Account Manager

Responsibilities

• Manage a book of approximately 50 Mid-Market Sellers
• Retain and grow portfolio via use-case expansion, cross-selling, and customized onboarding
• Identify technical Square solutions to address customer needs and project manage execution
• Negotiate contracts for use-case expansion and retention
• Serve as the voice of the upmarket seller with Product Teams
• Provide white-glove client service to ensure resolution of seller issues
• Inform operations and program design for the segment at scale

Requirements

• 5+ years of account management or sales experience
• Experience within the Retail industry
• Proven track record of over-performance on key metrics
• Technical solutioning framework and requirements gathering skills
• Experience managing projects with engineering, product, and finance teams
• Experience with contract and pricing negotiations with senior stakeholders
• Excellent written and verbal communication skills
• Strategic problem-solving capabilities

About the Company

Square, a part of Block, Inc., provides integrated, omnichannel solutions to help sellers manage payments, inventory, and financial services. We empower businesses of all sizes to compete at scale through a comprehensive ecosystem of commerce tools.