Enterprise Account Manager

Responsibilities

• Develop and execute multi-year strategic account plans aligned with client goals and internal growth targets
• Build and deepen executive-level relationships across multiple functions within enterprise customers
• Act as the voice of the customer internally, advocating for their needs to product, support, and operational teams
• Identify and close upsell, cross-sell, and renewal opportunities to drive mutual value
• Leverage data and KPIs to monitor account health, usage trends, and growth potential
• Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes
• Manage escalations with professionalism and urgency to protect customer relationships

Requirements

• Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue
• Strong strategic thinking and business acumen to translate customer needs into actionable plans
• Exceptional relationship-building skills and experience engaging with C-suite stakeholders
• Excellent communication, negotiation, and storytelling abilities with a data-driven mindset
• Demonstrated ability to lead cross-functional teams in a fast-paced, ambiguous environment
• High emotional intelligence, resilience, and a proactive approach to managing challenges

Preferred Qualifications

• Deep understanding of the payments, fraud, and ecommerce landscape
• Ability to quickly learn and communicate complex technical concepts

Benefits

• Hybrid work model in New York City
• Fully-covered medical, dental, and vision insurance from day one
• Equity for all employees and 401(k) with matching
• Catered lunch, fully-stocked kitchen, and regular team events
• Professional development opportunities including global onboarding and access to Udemy
• Wellness programs including yoga, pilates, and various fitness classes

About the Company

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Our AI-powered fraud and risk intelligence platform analyzes individual interactions to provide real-time decisions and robust identity-based insights. We work with some of the world's biggest brands to protect against chargebacks, fight fraud, and improve customer retention.