Enterprise Account Manager

About the Company

Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production.

Responsibilities

• Own a portfolio of enterprise accounts and be accountable for retention, expansion, and customer satisfaction
• Build and maintain executive-level relationships with key stakeholders at each account
• Run quarterly business reviews with data on performance, ROI, and optimization opportunities
• Identify upsell and cross-sell opportunities based on customer usage and business needs
• Coordinate with engineering and CS on feature requests, escalations, and product feedback
• Develop account plans with clear growth targets and risk mitigation strategies
• Monitor account health metrics and proactively address churn signals
• Partner with sales on renewals and contract expansions
• Translate customer needs into actionable product insights for the team
• Represent Phonely at industry events and customer meetings

Requirements

• 4+ years in enterprise account management, customer success, or strategic accounts
• Experience managing accounts with $100K+ ARR
• Strong executive communication skills
• Proven track record of retaining and expanding enterprise accounts
• Ability to speak credibly about APIs, integrations, and data flows
• Highly organized with strong deal and project management skills

Preferred Qualifications

• Experience in SaaS, telecom, contact centers, or AI
• Existing relationships in insurance, BPO, healthcare, or financial services
• Experience with call center technology (Five9, Genesys, NICE, Talkdesk, Twilio)
• Background in solutions consulting or technical account management

Benefits

• On-site in San Francisco with meals covered
• Quarterly offsites to international locations
• Meaningful equity