Enterprise Account Manager

About the Company

Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain.

Responsibilities

• Own a book of enterprise accounts from POC kickoff through renewal, building commercial relationships and executive alignment
• Partner with Customer Success Managers to drive product support, demos, and early expansion discussions
• Proactively identify and execute upsell opportunities including expanded use cases and higher volumes
• Own renewal outreach and negotiation starting 5 months before renewal dates
• Build multi-threaded relationships with economic buyers and executive stakeholders
• Run commercial conversations including pricing, packaging, expansion scope, and contract terms
• Track and report on key metrics including expansion ARR, renewal rate, and NRR

Requirements

• 3-5+ years of experience in Account Management, Customer Success (commercial), or Account Executive roles
• Experience in SaaS, AI, or automation industries
• Proven track record of driving expansion or growth within existing customer accounts
• Ability to run commercial conversations and negotiations
• Strong stakeholder management and executive communication skills
• Ability to thrive in a fast-paced, ambiguous startup environment

Preferred Qualifications

• Experience with AI, workflow automation, or API-driven products
• Familiarity with usage-based or value-based pricing models
• Background in mid-market or high-velocity enterprise sales motions