Enterprise Account Manager

Responsibilities

• Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts
• Build detailed project plans for multi-brand deployments and oversee integration setup
• Build and manage Zapier automations to connect customer systems and automate workflows
• Partner with Product and Engineering to troubleshoot API connections and integration challenges
• Facilitate executive business reviews (QBRs) and deliver strategic recommendations
• Identify opportunities for expansion in product usage, AI adoption, and add-on modules

Requirements

• 5–8 years of experience in Customer Success, Account Management, or Implementation roles
• Experience managing large or multi-brand enterprise accounts with complex technical requirements
• Proficiency in Zapier, including multi-step automations and webhook integrations
• Experience collaborating with Product and Engineering on API-based workflows
• Strong project management skills and ability to lead C-level discussions
• Experience using HubSpot and Metabase or similar BI tools

About the Company

Hatch is an AI-powered customer communication platform designed to help businesses increase conversion and retention. Recently acquired by Yelp, Hatch combines AI voice, SMS, and email agents with intelligent automation to help service businesses grow revenue.