Enterprise Account Manager

Responsibilities

• Own and manage the end-to-end customer journey for strategic, high-value enterprise accounts
• Build and execute strategic business plans aligned to contract lifecycle timelines
• Drive customer profitability through commercial insight and upsell opportunities
• Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations
• Interpret data and deliver actionable insights to optimize complex travel programmes
• Act as the primary relationship owner and trusted advisor for C-suite stakeholders
• Collaborate across multi-functional teams including commercial, product, and analytics
• Identify opportunities to improve policy compliance, savings, and traveller satisfaction

Requirements

• Minimum 10 years of experience in the travel industry, preferably in account management
• Proven experience managing large, complex, multinational clients
• Strong commercial acumen with experience managing profitability and contracts
• Advanced stakeholder management skills, including C-suite engagement
• Strong data analysis and interpretation capabilities
• Proficiency in MS Excel, Word, Outlook, Teams, and Power BI
• Experience using Salesforce or similar CRM platforms
• Ability to operate effectively in multinational and multicultural environments

Benefits

• Comprehensive paid time off package including vacation, sick, personal, and diversity days
• Health benefits including medical, dental, vision, gender-affirming, and fertility care
• 401k program with partial match
• Travel perks and discounts
• Tuition Reimbursement Program and Employee Share Plan
• Global career opportunities within the Flight Centre Travel Group network

About the Company

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Backed by the global strength of Flight Centre Travel Group (FCTG), we are committed to a culture of diversity, equity, and inclusion.