Enterprise Account Manager

Responsibilities

• Own and manage the end-to-end customer journey for strategic, high-value enterprise accounts
• Build and execute strategic business plans aligned with contract lifecycle timelines
• Drive customer profitability through commercial insight and identifying upsell opportunities
• Lead Quarterly Business Insight Reviews (QBIRs) with actionable strategic recommendations
• Interpret complex data to deliver insights that optimize multinational travel programmes
• Act as the primary relationship owner and trusted advisor for C-suite stakeholders
• Collaborate with cross-functional teams including commercial, product, and analytics
• Support implementations and drive product adoption initiatives to improve traveller satisfaction

Requirements

• Minimum 10 years of experience in the travel industry, preferably in account management
• Proven track record managing large, complex, multinational client portfolios
• Strong commercial acumen with experience managing profitability and contracts
• Expertise in strategic account management and high-level stakeholder engagement
• Demonstrated leadership experience and ability to influence multicultural teams
• Proficiency in MS Excel, Salesforce (or similar CRM), and data visualization tools like Power BI
• Strong communication, presentation, and storytelling skills
• Deep understanding of global travel and expense (T&E) environments

Benefits

• Comprehensive paid time off including vacation, sick, personal, and diversity days
• Travel perks and industry discounts
• Health and wellness programs including medical, dental, vision, and fertility care
• 401k program with partial company match
• Tuition reimbursement and employee share plans
• Opportunities for global career growth within the Flight Centre Travel Group network

About the Company

FCM is a leading global travel management company specializing in managing national and global travel programs for medium and large businesses. As part of the Flight Centre Travel Group (FCTG), FCM combines local expertise with a massive global footprint to provide bespoke travel solutions. Recognized as one of the world's top travel management companies, we pride ourselves on a culture of passion, diversity, and professional growth.