Enterprise Account Manager

Responsibilities

• Build and maintain strong, long-lasting relationships with enterprise-level clients
• Understand clients' business goals and challenges to align services with their needs
• Act as the main point of contact and advocate for clients within the organization
• Ensure client retention and satisfaction through proactive communication and issue resolution
• Identify opportunities for upselling and cross-selling additional services
• Develop account plans and strategies to achieve targets
• Manage contract negotiations, renewals, and pricing discussions
• Track and report on key account metrics and client satisfaction

Requirements

• Bachelor’s degree in business, Marketing, or a related field
• Proven experience as an Account Manager or in a similar client-facing role within the IT industry
• Strong understanding of IT products, services, and solutions
• Excellent communication, negotiation, and interpersonal skills
• Ability to work collaboratively in a cross-functional team environment
• Results-oriented focus on achieving account targets

About the Company

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for global brands. As a B Corp-certified company, DEPT® employs over 2,500 digital specialists across 30+ locations worldwide.