Enrollment Specialist

Responsibilities

• Verify and enroll participant referrals via walk-in, electronic, or telephonic methods
• Review and authenticate consumer documents for completeness and official status
• Navigate the enrollment database to enter demographic and relevant consumer information
• Scan authenticated official documents into the database
• Finalize and submit complete Fair Fare application packages
• Notify consumers of missing documentation and provide guidance on obtaining official documents
• Coordinate communication and present information to community audiences via public speaking and informational materials

Requirements

• High school graduation or equivalent
• Three years of experience in community work or community-centered activities
• Ability to handle highly sensitive documents with confidentiality and discretion

About the Company

The Fair Fares program is a Mayoral initiative designed to provide accessible discounts for NYCT subways and eligible local bus service to low-income families and New York City residents living at or below the federal poverty line.