Enrollment Services Manager

Responsibilities

• Manage daily operations of the College Welcome Center to ensure a student-centered environment
• Establish and monitor customer service standards and operational efficiency
• Coordinate cross-training for staff across Admissions, Financial Aid, Registration, and Student Accounts
• Serve as the primary operational liaison between various enrollment departments
• Support enrollment initiatives, registration events, orientation programs, and recruitment activities
• Manage and maintain Banner and other student information systems
• Maintain electronic records and document management systems like OnBase
• Ensure compliance with college policies, SUNY guidelines, FERPA, and state/federal regulations

Requirements

• Associate's degree required; Bachelor's degree preferred
• Three years of progressively responsible experience in higher education enrollment services, admissions, or student services
• Experience coordinating customer service operations
• Experience using Banner
• Demonstrated knowledge of admissions, financial aid, registration, or student accounts

About the Company

Columbia-Greene Community College provides accessible and affordable higher education opportunities to the community.