English & Hungarian Customer Support

Responsibilities

• Provide high-quality support to English and Hungarian-speaking customers via phone and email
• Manage service requests, schedule maintenance visits, and coordinate technician activities
• Log and track cases accurately within internal systems
• Communicate effectively with colleagues, subcontractors, and clients to ensure smooth operations
• Collaborate across shifts to maintain seamless service delivery

Requirements

• Near-native proficiency in both Hungarian and English
• Strong communication and problem-solving skills
• Highly organized, detail-oriented, and proactive approach to tasks
• Proficiency in MS Office, specifically Excel and Outlook
• Ability to work a part-time schedule of 30 hours per week in rotational shifts

Preferred Qualifications

• Previous experience in customer support or service coordination
• Experience using Salesforce

About the Company

Epta International BSC is a world leader in commercial refrigeration solutions. We deliver sustainable, cutting-edge products and exceptional service to customers globally, focusing on innovation and teamwork to build a more sustainable future.