Engineering Manager, Infrastructure Platform

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

Responsibilities

• Hire, develop, and retain high-performing engineers
• Own the full infrastructure substrate including landing zones, network topology, global routing, and IaC modules
• Drive multi-tenant deployment architecture and runtime abstractions
• Establish IaC conventions, Terraform modules, and orchestration patterns
• Collaborate across Tech Platform, DevEx, and SecOps teams
• Support sales and customer teams by explaining architecture and data residency posture

Requirements

• 8+ years in infrastructure, cloud, or platform engineering
• 3+ years of experience leading teams in a SaaS or platform company
• Hands-on experience with cloud-native infrastructure (Azure, AWS, or GCP)
• Proficiency with Kubernetes and IaC (specifically Terraform)
• Experience with networking, IAM, and multi-tenant architectures
• Familiarity with compliance-adjacent concerns like data residency and network segmentation

Preferred Qualifications

• Experience scaling infrastructure in an AI-native environment
• Strong ability to communicate technical architecture to non-technical stakeholders